If you run into problems using MoodyWatch — or if you have ideas and suggestions — we'd love to hear from you. Whether it's a bug, a sync issue, a display problem, or a small experience detail you'd like us to polish, we read every piece of feedback and use it to keep improving.
What can you report?
Things you can reach out about include:
- The app isn't working as expected
- Watch face, widget, or sync issues
- Display issues for HRV, stress, or membership data
- Questions about how to use a feature
- Suggestions for UI, UX, copy, or feature polish
- Ideas for new features
- Bugs or unexpected behavior you ran into
If you're not sure which category your issue falls into, just tell us what's happening and we'll help figure it out.
How to reach us
Email us at moodywatch@stressrobot.com.
What to include
To help us diagnose faster, try to include:
- Problem description — what happened, when, and whether it's reproducible
- Device info — iPhone model, iOS version, Apple Watch model, watchOS version
- Screenshots — if convenient, a screenshot of the affected screen really helps
- Repro steps — which page and what you tapped before the issue happened
- Basic troubleshooting done — e.g. device restart, re-sync, checked permissions and Background App Refresh
For functional issues
If you're reporting a bug or malfunction, please also tell us:
- Does it happen on iPhone, Apple Watch, or during cross-device sync
- Is it occasional or every time
- What prompts or anomalies you saw on screen
- Whether you're already on the latest version
That helps us decide whether it's a permissions issue, sync lag, device connectivity, version compatibility, or an actual bug.
Suggestions and ideas are welcome too
Besides bug reports, we really do want to hear:
- What features work well for you
- What feels clunky
- How you'd like to see watch faces, themes, copy, or analysis improve
- What you'd like us to build next
A lot of product polish comes from real users using the app over time. Your suggestions genuinely matter to us.